Privacy Policy

1. Information We Collect

We collect information you provide directly, including your name, email address, profile information, and payment details. We also collect usage data such as how you interact with the platform, device information, and IP addresses.

2. How We Use Your Information

• To provide and improve our services
• To process payments and payouts
• To communicate with you about your account and our services
• To ensure safety and prevent fraud
• To comply with legal obligations

3. Interactions & Content

All interactions on Finsta — messages, calls, and content exchanges — are designed to be private between the involved parties. We do not share your conversations or call content with third parties except where required by law or to investigate violations of our Terms of Service.

4. Payment Information

Payment processing is handled by secure third-party payment providers. We do not store your full card details. We retain transaction records as required for financial and legal compliance.

5. Data Sharing

We do not sell your personal data. We may share information with trusted service providers who assist in operating our platform, subject to strict confidentiality obligations. We may disclose information when required by law or legal process.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting support. Some data may be retained for legal or fraud-prevention purposes.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data, as well as the right to object to certain processing. To exercise these rights, contact us at admin@solutionize.tech.

8. Mobile Information and SMS

We collect your mobile phone number when you provide it at signup. We use your phone number for account verification, to protect the security of your account, and to send you account notifications such as payout confirmations and security alerts.

Only when you give separate opt-in consent, we also use your phone number to send you marketing text messages, such as creator activity alerts and credit offers. You can opt out of marketing texts at any time by replying STOP to any marketing message or by switching off marketing SMS in your app Settings.

For full details of the SMS program, including message frequency and support contacts, see our Finsta SMS Terms.

9. Creator Identity Verification

Creators who monetise on Finsta complete identity verification before their profile is activated. This is performed by a certified third-party identity verification provider and involves a photograph of a government-issued identity document and a live facial scan used to match the document; the provider processes this biometric data under its own privacy policy and certifications. Finsta receives and retains the verification result and the verified date of birth, not the biometric data itself. A further identity check is performed by our payment provider before payouts are enabled. Verification records are retained as required for legal and compliance purposes.

10. Security

We implement industry-standard security measures including encryption to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at admin@solutionize.tech